This page contains answers to commonly asked questions, we'll be adding to this list as more questions are asked. |
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1. How can I get a copy of your price list?
2. How do I place an order and how long will I get my products?
3. How are items packed for shipping and how much is the packing charge?
4. Do you have any minimum order policy?
5. Does Modern Pet Centre live arrival?
6. What should I do if I discover DOA (Death On Arrival)?
7. I still have questions, how can I contact you? |
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How can I get a copy of your price list ? |
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| After receiving our price list file, you are able to place your order directly to our price list file. We'll get back to you within 24 hours to advice you on the shipping cost and answer questions or requests made during ordering. |
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How do I place an order and how long will I get my products ? |
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After receiving our price list file, you are able to place your order directly to our price list file. We'll get back to you within 24 hours to advice you on the shopping cost and answer questions or requests made during ordering.
You may choose to order using payment by by bank wire transfer (SWIFT). Once you confirm your order and your payment received, we will quarantine the fishes and ship them within 7 days. Shipment is made via plane and normally will reach you within 48 hours (depending on the destination). In any case, shipment time is also subject to the availability of air cargo space for the destination required. |
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How are items packed for shipping and how much is the packing charge ? |
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Items are packed in double or tripple or four layers oxygenated bags and stored inside a polyfoam carton (with an additional outer paper carton upon request by air company). The box would be packed 4 big plastic bags or 9 small plastic bags. In case of single packing, the number of pack will be up to the size of the fish. We always assure that the items are properly packed with adequate amount of water and oxygen and securely sealed for the shipment.
We charge a $US 6.50 packing fee per box for fish need single packing (e.g. discus, big size Cichlids, Arowanas, bettas, etc.) and $US 5 per box for all other fishes that don't need single packing. For additional outer paper carton, we charge a $US1.00 packing fee.
There will be extra charge besides the fish fee and packing fee for a shipment. There will be $US 90.00 handling fee (Inclued Health Certificate, and Certificate of Origin). |
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Do you have any minimum order policy ? |
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Our minimum order is US$ 600 and not less than 3 cartons per order. For each variety of fish, you can order 1 small bag of one variety combined with the rest 8 small bags of other varieties. While each variety of fish with single pack fish must be order at least 10% per a box but not less than 5 fishes.
You can enter your packing density preferences, however we will not be held responsible for any DOA (Death On Arrival) upon reaching the destination |
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Does Modern Pet Centre guarantee live arrival ? |
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You have read it all over, and it is a way we strive to bring in confidence from you. We do guarantee 98% live arrival!
Please see our guarantees information in the Terms & Conditions Page. |
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What should I do if I discover DOA (Death On Arrival) ? |
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Immediately investigate for obvious cause of the deaths - are the box sealed properly? Are the bags leaking? Send us an email with detailed description (with clear pictures of the dead fishes) within 24hours after receiving the fishes.
In the event of loss due to flight delays or mishandling by airplane, we advice you to check the fishes immediately upon the receipt at the airport, preferably with the personnel who bring out your boxes. Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed. |
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| Please read the Terms and Condition page for more information on the issue. |
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| I still have questions, how can I contact you ? |
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| You're welcomed to contact us for any queries. Please contact us at sales@modernpetcentre.in We will get back to you within 24 hours (excluding weekends). |
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